Always Call First
This should always be a call, followed by an email if you have to leave a voicemail. Even if you do reach them on the phone, always follow up with an email to provide instructions of how to register their online account.
Template Email
Good Afternoon!
I wanted to follow up to a voicemail I left you today about your first monthly payment that will be due on MONTH1st. You should have received a letter in the mail but if you did not you can follow these easy steps to set up your account and arrange your payment.
Visit Your Portal: https://midamerica.login.sagentapps.com/
Loan Number: LOAN #
Customer Service: (888) 845-6535
Hours of Operation: Mon-Fri 8:00 am – 6:00 pm CST
Sat 8:00 am – 12:00 pm CST
I want to thank you on behalf of the entire Team, it’s been a pleasure working together! We are 100% relationship based and word of mouth. Nothing means more to our success than the testimonies of our clients. We hope that we have provided you with the highest of care and communication in this process and were wondering if you would be willing to leave us a 5 star public testimonial? We would be honored to continue to work with more people just like you, so please let us know if you have any friends, family, or co-wolrkers who would like to speak about qualifying!
Reviews can be left at any and all:
Zillow: Link to your Zillow account
Facebook: Link to your Facebook Business Page
Google: Link to your Google Business page
Thank you once again and please reach out to anyone on the team if we can ever serve you,