Within each section below, you’ll find links to detailed instructions along with links to guides and resources designed to support you in every aspect of working on a mortgage at The Cooksey Branch. Click the button of each topic to learn more.
Please let us know if there are additional topics you’d like to see included in the future. We’re always looking to improve our resources.
This is the timeline that the Cooksey Branch commits to getting loans closed, from Qualification to Doc Signing.
Depending on borrower preference, you can take the initial application over the phone or have the borrower complete a Blend application online. Currently you can’t take a full application in LO One, but you can use it for initial basic info lead intake and then export to Encompass from there. If you take an application over the phone, you have the option to enter the application into Blend or into Encompass. This is a matter of preference. If you start in Blend, you’ll eventually need to “push” the app to Encompass. If you start in Encompass, you’ll need to link the app to Blend.
- Borrower starts an application in Blend
- LO Team enters an app in Blend
- If you start an app in Encompass you will need to link it to Blend.
- Working with a lead in LO One.
Blend is a digital mortgage solution that provides an online mortgage experience for the borrower and creates centralized communication and interactions between the borrower and the branch.
It allows the borrower and the branch to exchange information and documentation needed to originate and process a loan. In addition, Blend integrates with Encompass and connects the branch loan team by providing access to each other’s loans.
Pre-qualifying a mortgage loan can be tricky, but thankfully, CCM has a ton of resources and tools to make it easier on us. Links to most of these resources can be found in the Product and Investor Resource Center. For agency loans, CCM has very few overlays. So you’ll typically just reference the agency’s guidelines directly, and CCM has resource pages for each agency:
The Product Finder in LO One can be a great resource in identifying various community lending and other products that are a good fit for your borrower.
When qualifying loans for non-agency options (Jumbo, Non-QM, Broker, etc.), the search function on The Landing and the Product and Investor Resource Center will have all the resources you need to succeed.
Particularly, the various matrices and Product Knowledge Series presentations are excellent resources to figure out which product suits your borrower’s needs and what the qualification requirements are.
The corporate scenario desks are extremely helpful when you either are unable to find a guideline or need to confirm how a guideline will be applied to your scenario. Don’t hesitate to reach out to them. Use underwritingscenarios@ccm.com for Agency loans and nonagency-scenarios@ccm.com for Non-QM/non-agency. The non-Agency scenario desk can also be helpful in pointing you in the right direction for broker loan options, but you’ll typically need to contact the Broker’s AE to confirm any specific details.
Finally, once you have qualified your borrower and are ready to provide a Pre-Approval letter, you can head to the Pre-Approval Resource Center for options and instructions to generate the letter.
How to Submit a FastTrack Loan
*On the Loan Setup milestone – add the Pre-Processor and Processor* – this will ensure they see it in their pipeline
Current eligible loans are: Conventional, FHA, VA, USDA, Jumbo, Non-QM and Bond loans underwritten by CCM Underwriters.
Once disclosures have been sent and the file is ready for a Processor, you will notify them with an email with the subject line that reads “FastTrack Submission – ‘borrower name’ ‘loan number’”
Once your loan has a Contract, you will need to enter the address and follow the steps to ‘Identify the Property’ – (refer to How to Submit a FastTrack Loan above). Once you’ve completed it, you will send your new submission email to Processing to let them know the file is ready for them.
- Broker Channel Standard Operating Procedures – This has a ton of information for Brokered loans including how to set up the loan in Encompass and how to submit the loan to processing, etc.
- Broker Catalog – This houses the list of all of the approved CCM Brokers. Each one will have it’s own link to their guide, SOP, etc.
- Broker & Referral Matrix – This is a list of all approved CCM Brokers containing the account rep’s contact info, state eligibility, niche products, and compensation.
The Processing Resource Center has a plethora of information, from how to process a loan in Encompass, to income calculators, checklists, and more! This is your one stop shop for everything Processing.
Below are the specific guides for each step of the way of processing a loan from beginning to finish. Each guide has the breakdown of what screens need to be completed and what is required of the processor between each milestone.
- COC Process – Encompass 1.0 (LE’s and CD’s)
- COC Process – Encompass 2.0 (LE’s and CD’s)
- How to Send the Initial CD
This is where you can find training, resources and general information on everything with Credco. From ordering credit reports and credit supplements to requesting transcripts, this will have the info you need.
The Cooksey Branch policy is that you must keep your average pricing exceptions below 20 bps over time. Branch management monitors all price exceptions and provides LOs with monthly updates. See Daniel Lewis for clarity and suggestions on how to best stay within the 20-bps allowance.
The NOIA letter is a disclosure we are required to provide to the borrower if we cannot make a credit decision within 30 days of the TRID application date because we are missing information or documents from the borrower.
Encompass 2.0 Resource Center – all things Encompass 2.0 specific
Requesting a Verification of Employment
FHA Maximum Mortgage Worksheets