Transferring FHA Case Numbers
A case # follow a subject property
1. Transferring an FHA Case Number for A Loan That Was Never Decisioned By Underwriting
When an FHA Case # was created for a loan that was Never Decisioned by underwriting and a borrower asks to have the FHA Case # transferred to another lender or a new borrower is purchasing this property using another lender. First the branch must withdraw the loan in Mortgage Machine and note the proper HMDA reason for withdrawal. Once this is complete the branch will email the Case # Request Team fha.requests@midamericamortgage.com and ask to transfer the FHA Case #. The branch will need to provide the MAM loan number, borrower name, the FHA Case #, the name and address of the new lender, and the FHA Lender ID for the new lender. Please allow 24 hours for this request to be completed. The Case # Request Team will send an email to confirm when the transfer is complete.
2. Transferring an FHA Case Number for A Loan That Was Approved or Suspended By Underwriting
When an FHA Case # was created for a loan that was Approved or Suspended by underwriting and a borrower asks to have the FHA Case # Transferred to another lender or a new borrower is purchasing this property using another lender. First the branch must withdraw the loan in Mortgage Machine and note the proper HMDA reason for withdrawal. Once this is complete the branch will email the Case # Request Team fha.requests@midamericamortgage.com and ask to transfer the FHA Case #. The branch will need to provide the MAM loan number, borrower name, the FHA Case #, the name, and address for the new lender and the FHA Lender ID for the new lender. Please allow 24 hours for this request to be completed. The Case # Request Team will send an email to confirm when the transfer is complete.
3. Transferring an FHA Case Number for A Loan That Was Declined By Underwriting
When an FHA Case # was created for a loan that was Declined by underwriting and a borrower asks to have the FHA Case # transferred to another lender or a new borrower is purchasing this property using another lender. The underwriter will take care of the proper HMDA action required in Mortgage Machine. Once this is complete the branch will email the Case # Request Team fha.requests@midamericamortgage.com ask to transfer the FHA Case #. The branch will need to provide the MAM loan number, borrower name, the FHA Case #, the name and address for the new lender, and the FHA Lender ID for the new lender. Please allow 24 hours for this request to be completed. The Case # Request Team will send an email to confirm when the transfer is complete.
*NOTE* Transferring the Appraisal
- In all of the above scenarios it is the BRANCH’S responsibility to provide the new lender with the requested appraisal documents. Typical documents will include PDF Color Copy of the appraisal report, XML Copy of the appraisal report, Invoice, Proof of Payment, and Proof of Delivery.
- Make sure the appraisal has been paid for prior to sending to the new lender.
Cancelling FHA Case Numbers
- All cancellations are done at the BRANCH level.
- FHA gives very specific reasons on when a case # can be cancelled. Please refer your questions to HUD
- when a unique situation arises to confirm it is a valid reason to cancel the case #.
- Examples of reasons to cancel an FHA Case #
- Borrower does not wish to complete the transaction
- Lender ordered second case # in error
- Ordered case # prior to loan application date
- FHA has a one page document that gives precise directions on how to request a cancellation.
- This form will be available on the home page of Mortgage Machine under the forms tab.
- This one page FHA document must be accompanied by a formal request typed by the requestor on our Company Letter Head with the reason for the cancellation, the FHA Case #, and contact info for the person requesting the cancellation
- If there is any supporting documentation it must be provided along with FHA’s cover letter and the branch’s request on company letter head.
- The cancellation request must be emailed to answers@hud.gov.
- The subject line of the email must say the word cancellation and the FHA Case #
- The cancellation typically takes 2-4 days but as many as 7 days
- When you send your request you will get an email confirmation the request was received by HUD. You will also get an email confirmation when the cancellation is complete.
Setting Up Log-In and Password for FHA Connection
DO NOT share your User ID with anyone as it is unique to you!
- Go to the login Page for FHA Connection: https://entp.hud.gov/clas/index.cfm
- Click on the link to “Register a New User”
- Clink on the link for “Standard User Registration”(Should be third link highlighted in Red)
- Complete Your Personal Information
- Complete Your Company Email Address
- Choose a Password –Needs to be 6 Characters (Letters & At Least 1 Number) Save this Password in a spot you will remember.You will need this password to Log-in to FHA Connection.Complete your mother’s maiden name box–be sure to verify spelling
- Complete theTitle II Lender ID -This is the Branch ID that is tied to your branch location.See your branch manager for this number. It was created when the branch was opened.
- Leave the Service Bureau Box Blank
- Click only the box for CHUMS
- NOTHING will be completed under Title 1 Lender ID
- Click Send
- Notify Jemma Pachiano at jemma.pachiano@midamericamortgage.com, that the new user has been setup. Jemma with work the FHA MAM Coordinator to get the new user approved in FHA Connection.
- Later in the day the user will be notified by HUD that the request was processed.
- The Mid America Mortgage Coordinator will automatically receive an email from FHA requesting a “new request” be processed. The Mid America Mortgage Coordinator will wait for Jemma to confirm the new user request is valid. The user will then be provided with their new User ID.The password will be the same password created when completing the above registration. If you do not receive the information from the MAMCoordinator within 24 hours from when HUD indicated the request was processed, email Jemma Pachiano at jemma.pachiano@midamericamortgage.com.